Curated chatbots offer a low-budget KM route for smaller and midsized firms

Attorney at Work argues that a curated RAG chatbot trained on firm manuals, workflow notes, intake scripts, precedent memos and onboarding materials can help smaller firms unlock knowledge without buying enterprise KM software. The key implementation discipline is scope: start with redacted or non-client knowledge, test against real staff questions, and fill gaps with better source material.