Harvey: small and midsized firms should treat AI adoption as workflow change, not software rollout

Harvey's AI-for-lawyers guide recommends starting with one or two pain points, running 60-90 day pilots, measuring time saved, error rates, user satisfaction, client feedback, billable versus nonbillable time, and correction frequency. It also stresses approved-tool lists, off-limits uses, human review, and annual policy refreshes. The midmarket playbook is increasingly people-and-process led: designate owners, build prompt and workflow libraries, train support staff, and measure before scaling.