Axiom Earns NPS of +73 for Second Straight Year — Nearly Double the Legal Industry Average
Axiom earned a Net Promoter Score of +73 for legal talent quality in Q1 2026, sustaining its world-class rating for the second consecutive year — nearly double the legal services industry average of 37.
BY CLIENT INTELLIGENCE DESK · JUNE 2, 2026 · 1 MIN READ
Axiom earned a Net Promoter Score of +73 for legal talent quality in Q1 2026, sustaining its world-class rating for the second consecutive year — nearly double the legal services industry average of 37. Based on more than 18,500 client surveys (the largest in Axiom's history), the score puts Axiom alongside Tesla and Costco on widely-used consumer satisfaction benchmarks. 96% of clients surveyed said their Axiom engagement met expectations; 99% rated Axiom talent equal to or better than talent from other ALSPs; and 91% rated Axiom talent equal to or better than attorneys from traditional law firms. For law firms tracking voice-of-client and NPS in their own programmes, Axiom's benchmark sets a concrete comparison point for the ALSP competitive set.
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