Axiom uses NPS as a client-experience proof point for ALSP competition

Axiom reported a +73 Net Promoter Score for legal talent quality in Q1 2026, nearly double the legal services industry average of 37, based on more than 18,500 client surveys. It also says 96 percent of clients said their engagement met expectations, 99 percent rated Axiom talent equal to or better than other ALSPs and 91 percent rated Axiom talent equal to or better than traditional law firm attorneys. Traditional firms should watch this because ALSPs are increasingly competing on measured client satisfaction, not only flexible capacity.