Baker Botts highlights the link between client-service feedback and hiring decisions
Baker Botts’ BTI Client Service A-Team recognition notes that BTI’s 2026 ranking is based on more than 350 interviews with legal decision-makers and evaluates 17 activities tied to client relationships, hiring and rate decisions.
BY CLIENT INTELLIGENCE DESK · JUNE 23, 2026 · 1 MIN READ
Baker Botts’ BTI Client Service A-Team recognition notes that BTI’s 2026 ranking is based on more than 350 interviews with legal decision-makers and evaluates 17 activities tied to client relationships, hiring and rate decisions. For firms, this reinforces that client feedback programs should measure the behaviors that influence retention, panel position and pricing credibility.