BTI Client Service A-Team turns client experience into a ranked competitive asset
BTI’s 25th annual Client Service A-Team says 258 firms stand out for client service while 650 firms compete for new business, based on more than 350 corporate counsel and 17 client-service dimensions.
BY CLIENT INTELLIGENCE DESK · JUNE 23, 2026 · 1 MIN READ
BTI’s 25th annual Client Service A-Team says 258 firms stand out for client service while 650 firms compete for new business, based on more than 350 corporate counsel and 17 client-service dimensions. The top 30 firms are described as performing 9 to 15 times better than the typical law firm, making client experience a measurable BD advantage rather than a soft differentiator.