Case Status report says client experience is half the return-to-firm equation

The 2026 Legal CX Report, released by Case Status and covered by LawSites, surveyed more than 430 attorneys, executives and legal services clients and found clients judge firms on both legal outcome and how they were treated. Clients who prioritize treatment report a 49% future-return rate versus 39% for clients focused on outcome alone, making communication and experience a measurable growth lever.