Clients want digital convenience without losing human reassurance
Law Firm Marketing Club’s 2026 client research finds that clients choose firms through trust, access and confidence in the people handling the work, while also expecting a hybrid experience with digital convenience.
BY CLIENT INTELLIGENCE DESK · MAY 26, 2026 · 1 MIN READ
Law Firm Marketing Club’s 2026 client research finds that clients choose firms through trust, access and confidence in the people handling the work, while also expecting a hybrid experience with digital convenience. The report also says 83% expect same-day responses and 85% expect at least weekly updates, making responsiveness a measurable client-experience standard.