Client pressure makes KM a revenue-facing AI discipline
Litera’s State of Legal AI research finds that 85% of law firms are feeling or expecting direct client pressure on AI strategy, and 51% report that a client directly influenced an AI investment decision in the past year.
BY KM DESK · MAY 25, 2026 · 1 MIN READ
Litera’s State of Legal AI research finds that 85% of law firms are feeling or expecting direct client pressure on AI strategy, and 51% report that a client directly influenced an AI investment decision in the past year. If clients are asking whether firms are actually better because of AI, then KM must help convert knowledge, workflows and training into a value story clients can see.