The 17 percent problem exposes the hidden KM gap
iManage’s Knowledge Work 2026 framing says 85% of professional services firms are piloting or implementing AI, but only 17% have embedded it into daily operations.
BY KM DESK · MAY 18, 2026 · 1 MIN READ
iManage’s Knowledge Work 2026 framing says 85% of professional services firms are piloting or implementing AI, but only 17% have embedded it into daily operations. Cat Carroll argues the gap is mostly a data readiness problem, with inconsistent metadata, poor classification and fragmented repositories blocking scale. This is a direct mandate for KM: the unglamorous work of normalization, taxonomy and remediation is now a measurable AI-readiness issue.