The 17 percent problem turns KM maturity into an AI adoption blocker
iManage cites benchmark data showing 85 percent of professional services firms are piloting or implementing AI, but only 17 percent have embedded it into daily operations.
BY KM DESK · MAY 11, 2026 · 1 MIN READ
iManage cites benchmark data showing 85 percent of professional services firms are piloting or implementing AI, but only 17 percent have embedded it into daily operations. The diagnosis is a KM problem: inconsistent metadata, fragmented repositories and unreliable taxonomies prevent scalable AI deployment. This gives KM teams a hard business case for normalization, remediation and authoritative repositories.