The value case shifts from ROI spreadsheets to time recaptured
Litera’s survey coverage says ROI ranked last in two AI-decision questions, while the value story that resonates is time recaptured rather than cost avoided.
BY KM DESK · MAY 25, 2026 · 1 MIN READ
Litera’s survey coverage says ROI ranked last in two AI-decision questions, while the value story that resonates is time recaptured rather than cost avoided. That reframes the KM operating model: teams need to show how knowledge assets, playbooks and prior-work retrieval remove friction from daily work, not merely how a tool pays for itself in abstract savings.