Corporate clients press firms to explain how AI changes billing
Inside Practice · OCTOBER 5, 2026 · 1 MIN READ
On September 28, 2026, the Thomson Reuters Institute reported that corporate counsel at its 2026 AI & Technology Forum increasingly expect law firms to explain how AI-driven efficiency affects cost and billing. Participants emphasized judgment, transparency and speed as differentiators as drafting and review become easier to automate; the article reflects forum participants rather than a representative market survey. For legal-tech vendors, this moves ROI evidence from an internal adoption metric into client-facing commercial infrastructure. Products that can attribute AI use, quality improvement, time saved and review effort to a matter will be better positioned to support alternative fees and defend value-based pricing.