LawCare’s difficult-conversations training turns psychological safety into a manager skill

LawCare’s June 11 training, led by Trish McLellan and Niamh Warnock, focused on empathy, listening, boundaries, constructive feedback, escalation and the business case for psychologically healthy workplaces. This matters because many firm wellbeing failures show up first as avoided conversations: unclear feedback, unresolved conflict, tense client interactions or managers unsure when to escalate.