10. Case Status Legal CX Report shows a satisfaction-to-advocacy gap
Case Status’s 2026 Legal CX Report says clients evaluate outcomes and experience together, with three in four clients satisfied but only 41 percent willing to recommend their firm and 29 percent likely to leave a positive review.
BY CLIENT INTELLIGENCE DESK · JUNE 16, 2026 · 1 MIN READ
Case Status’s 2026 Legal CX Report says clients evaluate outcomes and experience together, with three in four clients satisfied but only 41 percent willing to recommend their firm and 29 percent likely to leave a positive review. That gap should worry firms because client experience is not just about avoiding complaints; it is a growth engine that either activates or suppresses referrals.