Litera announced Foundation 365, its AI-powered legal CRM platform, is now available across Microsoft 365, including Outlook, Teams and Microsoft 365 Copilot.
Legal IT Insider’s coverage of Foundation 365 notes Litera is integrating CRM capabilities across the Microsoft suite after its Peppermint acquisition.
BTI’s Client Service A-Team 2026 is based on ongoing annual survey work with general counsel and key legal buyers, ranking firms across 17 client-service activities.
Case Status’s 2026 Legal CX Report says clients evaluate outcomes and experience together, with three in four clients satisfied but only 41 percent willing to recommend their firm and 29 percent likely to leave a positive review.
Litera announced that Foundation 365, its AI-powered CRM platform for law firms, is now available across Microsoft 365, including Copilot, Outlook and Teams.
BTI’s “5 Ds” framework says lawyers win business by disrupting the client’s thinking, dissecting the unsaid, delivering candor, designing the path forward and driving the next step.
Legal IT Insider notes that Foundation 365 follows Litera’s acquisition of Peppermint Technology and is designed to address a familiar problem: lawyers do not update CRM systems.
Stefanie Marrone argues that law firm events should be judged by relationship quality, conversations, guest-list strategy and follow-up opportunities rather than attendance alone.
Litera announced on 3 June 2026 that Foundation 365, its AI-powered CRM platform for law firms, is now available across Microsoft 365.
At LMA26 in New Orleans, a landmark "Face-Off" session put six competing CRM/relationship intelligence vendors on stage simultaneously.
BTI Consulting's latest research identifies five behaviours — Disrupt thinking, Dissect the unsaid, Deliver candour, Design the path forward, Drive the next step — as the traits shared by law firms with the highest business development performance.