Chambers argues that legal excellence is assumed and that the strongest outside counsel relationships are built around business context, decision-ready advice and proportionate risk judgment.
Russell Reynolds’ analysis of FTSE 350 general counsel hiring says companies changing GCs in 2025 overwhelmingly selected experienced external hires, with 10 of 12 appointments made from outside the organization.
Axiom reported a +73 Net Promoter Score for legal talent quality in Q1 2026, nearly double the legal services industry average of 37, based on more than 18,500 client surveys.
The Law Firm Marketing Club’s 2026 research of 642 UK participants finds clients still value personal contact and human reassurance but increasingly expect digital convenience, transparency and consistency.
Axiom earned a Net Promoter Score of +73 for legal talent quality in Q1 2026, sustaining its world-class rating for the second consecutive year — nearly double the legal services industry average of 37.
The Thomson Reuters Institute's Q1 2026 Law Firm Financial Index (LFFI) landed at 55 — exactly matching the historical average, masking dramatically divergent segment performance.